Effective date: 17 July 2026
1. Quotations
Unless expressly stated otherwise, website prices are starting prices and not final quotations. A quotation is based on the information available at the time and may be revised if actual area, quantity, condition, access, timing or scope differs.
2. Booking token and advance
We may require a token to reserve a slot and an advance before manpower, equipment or material is committed. The amount and adjustment terms will be stated before payment.
3. Taxes
GST and other applicable taxes will be charged as required by law and shown on the quotation or invoice. Prices displayed on the website should not be assumed to include GST unless expressly stated.
4. Payment methods
Accepted methods may include UPI, cards, net banking, bank transfer, payment link or other approved methods. Cash acceptance, where available, requires an authorised receipt. Do not transfer money to an unverified personal account.
5. Payment gateway
Online payments may be processed by a third-party gateway. The gateway may apply its own security checks and terms. Vivarta Shine does not request your card PIN, UPI PIN, OTP or banking password.
6. Payment schedule
Small one-time services may require full payment before or at completion. Commercial, renovation, waterproofing, AMC and project work may use milestone billing. Delayed payment may pause work, delay handover or attract charges stated in the accepted quotation.
7. Additional work
Additional quantities, extra rooms, difficult access, waste disposal, specialist treatment, overtime, parking, permits, scaffolding, lifts, water tankers, electricity backup and third-party services may be billed separately where not included in the original scope.
8. Invoices and records
Customers should verify their name, billing address and GST details before invoice issuance. Corrections are subject to accounting and tax rules.
9. Failed or duplicate transactions
A failed transaction does not confirm a booking unless funds are successfully received and matched. Duplicate debits should be reported with transaction references for verification.
10. Refunds
Refunds are governed by the Refund Policy and the accepted quotation or work order.
