Terms of Service & Care Plan Membership
Customers must provide accurate property, access, surface, safety and condition information. Vivarta Shine may pause, decline or revise work when undisclosed risk, inaccessible areas, unsafe conditions or materially different scope is discovered.
Membership scope
Care Plans provide only the inspections, call-outs, service-wallet value, coordination and discounts expressly listed for the selected plan. They do not provide unlimited cleaning, maintenance or repairs.
Excluded work
Materials, spare parts, consumables, major repairs, scaffolding, rope access, specialist machinery, post-construction conditions, restoration and work outside the confirmed property or service area are charged separately unless expressly included.
Online payment
The customer authorises the displayed one-time or recurring payment through Razorpay. Membership benefits begin only after successful payment verification and property validation. A gateway success screen alone does not override a failed, reversed, uncaptured, disputed or invalid transaction.
Service wallet
Wallet value applies only to eligible Vivarta Shine services during the active term. It is not legal tender, cannot be exchanged for cash, may not cover GST or excluded costs and expires according to the accepted plan terms.
Customer responsibilities
The customer must provide lawful access, electricity, water and a safe work environment where required. Fragile, valuable or sensitive items should be secured or disclosed before work begins.
Changes and renewal
Plan pricing, inclusions and renewal terms may change for a future term. Changes do not retrospectively alter a fully paid current term unless required by law or agreed in writing.