Booking, Membership & Cancellation Policy
A service request is not automatically confirmed. A Care Plan payment is also subject to property validation and the plan’s service boundaries. Dates, teams, service scope and response commitments are confirmed separately.
Recurring membership cancellation
Customers may request cancellation of future monthly billing through Vivarta Shine support. Cancellation becomes effective only after confirmation and does not necessarily refund the current paid billing period. Outstanding approved work or charges remain payable.
Rescheduling services
Member service visits remain subject to team availability, access, property readiness and the agreed booking window. Cancellation or rescheduling charges may apply after manpower is blocked, mobilisation begins, specialist equipment is arranged or materials are purchased.
Plan suspension
Vivarta Shine may pause benefits when recurring payment fails, the mandate is halted or cancelled, the property is unsafe or inaccessible, or the requested work falls outside plan limits.
Fair-use and misuse
Care Plans are issued for the confirmed customer and property. Benefits may not be resold, transferred or used for multiple properties unless expressly included in writing.