Effective date: 17 July 2026
1. Booking request versus confirmed booking
Submitting a website, WhatsApp or phone request does not by itself guarantee availability or final price. A booking becomes confirmed only after scope, date, time, location, access requirements, price and any required advance are accepted by Vivarta Shine.
2. Indicative prices
Website prices are starting or indicative prices. The final quotation may change according to area, quantity, condition, access, floor level, parking, working hours, equipment, manpower, material, taxes and specialist requirements.
3. Site surveys
A survey may be required for commercial work, post-construction cleaning, façade access, waterproofing, pest control, large homes, AMC and technically uncertain work. Survey or consultation fees, if any, will be communicated before the visit and may be adjustable only where expressly confirmed.
4. Customer responsibilities
- Provide accurate location, scope and site-condition information.
- Arrange access, permissions, parking, water and electricity where required.
- Secure cash, jewellery, confidential documents, medicines, fragile items and valuables.
- Identify sensitive surfaces, existing damage, hazardous material, pets, children and operational restrictions.
- Ensure a responsible representative is available for scope confirmation and handover.
5. Rescheduling
Rescheduling requests should be made at least 24 hours before the confirmed start time. Requests are subject to team availability. Multiple changes, late changes or changes after mobilisation may attract a rescheduling or mobilisation charge.
6. Customer cancellation
Cancellation more than 24 hours before the confirmed start may be eligible for refund or adjustment according to the Refund Policy. Cancellation within 24 hours, after procurement or after mobilisation may result in partial or complete forfeiture of the token or advance.
7. Cancellation by Vivarta Shine
We may postpone or cancel because of unsafe conditions, severe weather, government restrictions, staff emergency, equipment failure, non-payment, inaccurate scope, inaccessible premises or force majeure. We will try to offer an alternative date or process any eligible refund.
8. Arrival window and delays
Service timings are estimates and may be affected by traffic, site access, previous assignments and unforeseen conditions. We will communicate material delays. Additional waiting caused by the customer or premises may be chargeable.
9. Scope changes
Extra work requested at the site requires revised pricing and may require additional time or another visit. Team members are not authorised to provide unrecorded discounts or accept material scope changes without approval.
10. Completion and handover
The customer or authorised representative should inspect the work at handover. Concerns should be recorded promptly. Signing a completion report or accepting handover confirms completion of the documented scope, subject to any recorded exceptions.
