Refund & Membership Cancellation Policy
Refund eligibility depends on the accepted Care Plan or service terms, payment status, cancellation timing, services already delivered, inspections completed, wallet benefits used, materials purchased and third-party costs incurred.
Care Plan payments
A payment is not automatically refundable merely because a membership has not yet used every benefit. Approved refunds may be reduced by payment-gateway charges where legally permissible, GST adjustments, consumed service benefits, completed inspections, waived visit fees, committed manpower, materials and other documented costs.
Monthly subscriptions
Cancellation of future recurring billing does not automatically reverse a charge already collected for the current billing period. Access to benefits may continue until the end of the paid period or end earlier under the accepted plan terms.
Annual memberships
Any request to cancel an annual plan is reviewed against the accepted proposal and benefits already used. Service-wallet value is not redeemable for cash and may expire when the plan ends.
Duplicate or incorrect charge
Report a duplicate, incorrect or unrecognised transaction promptly with the Vivarta reference, payment reference, date and amount. Verified payment errors will be investigated with the payment provider.
Processing
Approved refunds are returned through the original payment method where possible. Bank and payment-provider processing time is outside Vivarta Shine’s direct control.