Effective date: 17 July 2026
1. Booking token
A booking token is collected to reserve a tentative service slot, begin coordination or arrange a survey. Unless stated otherwise in writing, the token is adjustable against the final invoice when the booking proceeds.
2. When a full refund may be available
- Vivarta Shine cancels the confirmed service and cannot offer a mutually acceptable alternative date.
- A duplicate payment is verified.
- Payment is received but the booking cannot be created because of a confirmed technical error.
- A written quotation expressly states that a site-survey or booking amount is refundable and the stated conditions are met.
3. When a refund may not be available
- The customer cancels after manpower, equipment, transport or materials have been committed.
- The service team reaches the site but access, water, electricity, parking, permissions or safe working conditions are unavailable.
- The customer changes scope after mobilisation or rejects work already performed in accordance with the approved scope.
- A site-visit, inspection, mobilisation or consultation fee has already been earned.
- Custom materials, chemicals, equipment, permits or third-party services have been procured for the assignment.
4. Partial refunds and deductions
Where a partial refund is approved, Vivarta Shine may deduct documented costs already incurred, including survey, mobilisation, labour, transport, consumables, customised materials, taxes that cannot be reversed and payment-gateway or banking charges that are not returned to us.
5. Quality concerns
Report a service concern within 24 hours of completion, with photographs where possible. We may inspect the site and, where the concern falls within the agreed scope, offer reasonable rework before considering a monetary refund. Permanent stains, pre-existing damage, ageing, discolouration, structural defects and results outside the agreed scope are not automatically refundable.
6. Refund timeline
Approved refunds are initiated to the original payment method. Processing time depends on the bank and payment provider and commonly takes approximately 5–10 working days after initiation. We cannot control delays caused by the customer’s bank, card network or payment provider.
7. How to request a refund
Email info@vivartagroup.in or WhatsApp +91 95605 17014 with the booking number, payer name, transaction reference, reason and supporting evidence. Requests are subject to verification.
8. Chargebacks
Please contact us before raising a payment dispute so we can investigate. Fraudulent or abusive chargebacks may result in suspension of future bookings and recovery of documented costs.
