Service Exclusions & Client Responsibilities

Access and utilities

The client must provide safe access, working water and electricity where required, parking or loading information, and building permissions.

Valuables and sensitive items

Cash, jewellery, documents, medicines, electronics and fragile personal items should be secured before work begins. Pre-existing damage should be disclosed.

Surface limitations

Permanent stains, corrosion, dye loss, scratches, worn coatings, seepage damage and construction defects may not be fully reversible. Hidden-area testing may be required.

Unsafe or specialist work

Hazardous waste, biohazards, asbestos, structural repairs, unapproved work at height and regulated treatments are excluded unless separately assessed and lawfully arranged.

Completion review

The client or authorised representative should inspect the agreed scope at handover and promptly record any reasonable corrective points.